{Quick Tip} Display knowledge article as attachment in Dynamics 365/ PowerApps portals

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I got this query from one of my blog readers and hence thought of sharing it with everyone.

They were trying to display a knowledge article in portals. They were following the Microsoft guidance – “You can author knowledge articles and add them as notes attachments that can be used by users.”

Unfortunately they were not showing up in the portals. This is because to show the knowledge articles as downloadable attachments, you need to add the below site setting.

KnowledgeManagement/DisplayNotes and set the value to true.

Now refresh your portal cache and now knowledge articles are displayed along with their attachments, so portal users can search the attachments.

Hope this helps!

Debajit Dutta

(Business Solutions MVP)

For training and consulting, write to us at info@xrmforyou.com