“Must specify valid information for parsing in the string. at System.Enum.TryParseEnum” – Error while configuring Outlook with MSCRM

Recently while configuring outlook for our client, we got the above mentioned error. Also strangely it was working prior to one of our deployments that we did in the organization. So we became pretty sure that it has something to do specific with our latest customizations that we deployed to the environment.

What we did is we compared all the changes that we made in the recent deployment, specifically the Enum fields, since the error says that it cannot parse the Enum value.

What we found is that, the “searchable” property of the field “importsequencenumber” of one of the custom entities has been changed to “No”. We set it to “Yes” and published the customizations.

After that we re-opened outlook and tried to configure the Outlook client and all worked well much to our joy.

Hope this helps and saves you some time when you face similar issue.



{Dynamics CRM Business Process Flow}Register Business Process Flow StageID and ProcessID in Plugins in CRM 2013

Microsoft Dynamics CRM 2013 introduced the concepts of Business Process Flows. For any entity which have business process flows enabled, CRM creates two fields in the entity

1. stageid

2. processid

On Change of process or stage for an entity, CRM allows you to register workflows. However through plugin registration tool, it is not possible to register plugins on change of stage or process. Also in images for steps you cannot add the processid and stageid parameters during update/ post create of the entity. You have to write separate queries altogether to fetch the processid and stageid for an entity during create/ update of entity in the plugins.

However there is workaround which helps you to achieve all of this in a very simple manner. Let’s see how this can be achieved.

CRM 2013/ 2011 SDK ships with the developer toolkit. Once you install the developer toolkit and open visual studio, you get an option to create CRM Solution. Check for the screenshot below.

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Just select that and CRM creates a solution for you with the Plugins Class library and also a special type of project called ‘CrmPackage’

Using the CRM Explorer, I have created a plugin on post update of Opportunity.

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Once the plugin is created, open the RegisterFile.crmregister file in the CRMPackage project. As you can see i have manually added stageid in the filtering attribute and stageid and processid in the post image.

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All you now need to do is right click the CRMPackage project and select “Deploy” from the menu.

once deploy is succeeded, open Plugin registration tool and you should be able to see the changes.

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Now as you change the stage of the opportunity, you can see that the plugin is fired and we are able to get the processid and the stageid in the post image.

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Hope this helps!


{Dynamics CRM Plugins} Images and Filtering attributes not supported for Plugins for custom Actions in CRM 2013

In CRM 2013, Microsoft has introduced the concept of actions which is a wonderful way to represent you custom business functionality in the form of a request that CRM platform would understand. Also on top of that, you can register plugins for the actions you create. However there are certain limitations when using plugins with actions.

To illustrate this, lets start with a simple example.

Say we create an action for contact entity named new_TestAction” as shown in the screenshot below.

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Now we open the plugin registration tool and try to register a plugin on post execution of the action. As you can see from the below screenshot, filtering attributes are not supported in that case.

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Also let us try to register a post image on the plugin. As you can see from the below screenshot, CRM would not allow you to register that image and gives u an error.

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So if you have a requirement to register a plugin on post execution of an action, please keep these limitations in minds and design accordingly.

Hope this helps!

{Dynamics CRM Business Process} Change the Active Stage Flag in CRM 2013 Business Process Flows

Recently in our project, we had a customer requirement where the customer asked to change the colour of  image of active stage of a business process flow for Opportunity.

Let’s see how this can be achieved.

OOB in CRM 2013, the active stage flag for a business process in bluish is colour. Please check for the screenshot below.

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However, the customer wanted the flag to be in green to comply with their existing colour scheme. A little bit of exploring and we found that CRM picks up the image from the following location

<Installation Folder>\Microsoft Dynamics CRM\CRMWeb\_imgs\ProcessControl\process_control_global_active_flag.png

We took the .png image and modified the image using Photoshop to change the background colour to green keeping the dimensions exactly the same and then  replaced the old image with the new one. Recycle the app pool, clear your browser cache and refresh the page and the changes are reflected in the CRM. Check for the screenshot below.

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I would suggest you take a back-up of the original image before replacing the same. Also you have to do this as a part of your deployment once you move from dev–>test–>prod.


Hope this helps!

{Dynamics CRM Business Rules} Custom Xrm Script and Business Rules on the same Field in Dynamics CRM 2013

With the advent of Microsoft CRM 2013 in came business rules, a wonderful feature of the new CRM version. However with new implementations, there would be always some new confusions creeping up. Well in many training sessions on CRM 2013, i keep getting the question – “Will my onchange handlers and business rules work at the same time on the same field?”.

The best way to get the answer is to try out only. So let’s do a small test which i myself faced in one of my implementations. I was faced with a scenario where I had to to do whole lot of stuffs on change of field including clearing out certain other field values. All of them but clearing stuff was possible with business rules. So had to write a custom onchange event handler for the field. And yes both the business rules and my custom code triggered. Let’s see this with a simple example.

In the contact entity, for the email field I have a simple business rule which make the email field mandatory as soon as First Name field is entered/ changed by the user. Also for experimental purpose, I will register on on-change of First Name, to show a alert. Check for the screenshots below.

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Now when I changed the First Name for a new Contact, first of all my custom jScript code fired. When I closed the alert by clicking OK, the Email field was set to Business Required by the Business Rule.

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However remember the following MSDN Documentation – “When you set a field value by using a business rule, any OnChange event handlers for that
field will not run. This is to reduce the potential for a circular reference, which could lead to an infinite loop. ”

So when you are designing business rules and customer onchange handlers for your implementations, please do take all this into consideration.

Hope this helps!

{Dynamics CRM Social Pane} Hide Posts From Social Pane in CRM 2013

In CRM 2013 Microsoft introduced the Social Pane, also known as Record Wall. Recently in our project we had a requirement to disable posts for a particular security role. To do that the first thing we did is to remove the Post Privileges for the security role. Please refer to the screenshot below.

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As you can see, remove all the privileges for the POST entity from the security role.

However after this change is made, when the user logs into the application, this is how it looks to the user.

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However what we needed to do is to hide the Posts tab altogether for this security role. A little bit of searching and found the below link. This gave us exactly what we needed.


All you need to do is call the method HidePosts() as mentioned in the link in the onload of the form and check for the currently logged in users security roles. And then hide the  post tab if the security role matches the condition.

Hope this helps!

{Dynamics CRM Business Process Flow} Prevent user from moving to previous stage in CRM 2013 Business Process Flows.

In CRM 2013 Business Process flow, the user can move both forward and backward to next stage and previous stage respectively using the Next/ Previous arrows. However sometimes your requirement might be to have process flows unidirectional. In that case you would not want to show the previous arrow shown to the user. Let’s see how you can achieve this using  jQuery.

Following is a business process flow that we have set up for the opportunity entity.

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As you can see, we have both the Previous and the Next Stage buttons here.

Let’s how we can hide the previous stage button

In google chrome, using developer tools, we can explore the HTML for the Previous Stage arrow. Following is the HTML that we have.

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The Id of the Previous stage arrow is stageBackActionContainer. All we need to do is hide this div and increase the width of the “Next stage” div so that it occupies the vacant space using the code below.

function hidePreviousStageButton(stageBackActionContainer, stageAdvanceActionContainer) {
$(“#stageAdvanceActionContainer”).css(“width”, “90px”);

All you need to do is call the hidePreviousStageButton in the onload of the form.

Hope this helps!