Where has my option “Allow e-mail router to use my credentials to send e-mail on my behalf” gone is CRM 2013?

This is exactly the same question that my customer had when they upgraded to CRM 2013. In CRM 2011, they could go to Personal Options and in the E-Mail tab could see the following screen


If they check the option “Allow E-mail router to use my credentials to send and receive e-mail on my behalf”, they would get an option to enter the username and password. However once they upgraded to CRM 2013, they could not find that option at all in the e-mail tab.

For users who have faced this, don’t be tensed. This option is still available. However in a round-about way.

In CRM 2013 you would need to go to your user record. Once you open the user record, you would find that a default mailbox has been created with your name. For e.g – Check the below screenshot for my user record. You would typically find this under Email Configuration section.


Click to open the mailbox. Once you open the mailbox, you could see the section where you can enter your credentials.



Hope this helps!


About Debajit
I am a Dynamics CRM Most Valuable Professional (MVP) with 10 years of experience in Microsoft .NET Technologies and 7 years of dedicated experience in Microsoft Dynamics CRM. I have worked with companies like Microsoft, SanDisk, PwC, TMF Group and have extensive experience of implementing complex CRM solutions from both offshore and client side. Currently the face of with significant experience in delivering corporate training on Dynamics CRM and have already delivered multiple projects to client through Author of multiple tools on codeplex including the 'Role Based Views' and 'CRM-Sharepoint Metadata manager & Attachment Extractor' which are available for commercial use under For consulting/ training, drop me a note at or visit our website

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