By this time many of you might have already installed CRM 2013 SP1 and must have used some wonderful features that came as part of this update, specially with respect to the service module. But how do all these entities come up after installing the product updates? How does the sitemap contain a new link called a service management?
Well if you are guessing correctly, its a solution which is imported in CRM internally. When you install the product updates from SP1, a solution named as “ServiceEnhancements610” is installed. This would not come up in the solutions list when you view through CRM interface. However if query the CRM database (on-premise) or through SDK, you can get this solution and its components.
A very useful knowhow related to your day-day CRM implementations? I would say no. But never a harm to know something tricky. Hence thought of sharing 🙂